TERMS & CONDITIONS

Fees and Inclusions

The Gelato packages offered by Scoopalicious include the following services and items, all of which are included in the quoted charges:

1. Setting up and packing up of the cart.
2. Travel costs, including delivery within the Melbourne Metropolitan Area and up to a 50km radius.
3. Additional charges may be applicable for deliveries that exceed the 50km radius from the depot. These charges will be determined based on the travel time and distance involved. Please note that locations situated beyond 50 km’s may incur additional fees.
4. Staff service provided during the event.
5. Wafer cones, cups, spoons, and napkins.
6. The purchase of our gelato entitles you to free flow gelato serving until the entire gelato tub is finished. By engaging in the purchase and consumption of our gelato, you agree to this free flow serving arrangement and understand that the offer is contingent upon the availability of gelato stock.
7. Our last gelato service closes at 11:00 PM. Please note that for parties requiring gelato cart hire after 7:00 PM, an additional late-night fee will apply. This late-night fee is applicable from 7:00 PM to 11:00 PM, and no services will be provided after 11:00 PM.

Accessibility Requirement

The customer acknowledges that it is their responsibility to ensure that our gelato cart can reach the designated venue without any obstacles. The customer must verify that the location is accessible and suitable for the gelato cart, taking into consideration any narrow passages, steps, ramps, or other potential impediments. Failure to ensure accessibility without prior agreement with the company will result in the forfeiture of the customer’s deposit.

Power Supply Requirement

The customer acknowledges that our gelato cart requires a reliable electricity source to operate. It is the customer’s responsibility to ensure that a suitable power supply is available at the designated venue. The customer must verify the availability and accessibility of a power source and communicate any specific requirements to the company prior to the event. Failure to provide a suitable power source without prior agreement with the company will result in the forfeiture of the customer’s deposit.

Booking Confirmation

To confirm a booking, a deposit equal to 50% of the expected final balance must be submitted. Once the deposit is received, the booking will be considered confirmed.

Payment Terms

The Customer is required to make the following payments to Scoopalicious:

• The full deposit amount is due to confirm the booking. This amount will be applied towards the final tax invoice.
• The remaining balance, minus the deposit, must be paid upon receipt of the account. The final payment must be received at least 30 days prior to the event.

Non-Payment

Failure to fulfill the payment obligations may result in the termination of the booking by Scoopalicious. In such cases, the deposit will not be refunded.

Cancellation

If the Customer cancels the booking before the event date, it is acknowledged that this will cause a reasonably foreseeable loss to Scoopalicious. Consequently, the Customer agrees to the following terms:

• The deposit will be forfeited.
• The deposit retained by Scoopalicious will serve as compensation for the loss incurred.

Postponement

In the event that the Customer wishes to reschedule the booking for any reason, including due to COVID-19 restrictions or other unforeseen circumstances, the rescheduling will only take place upon written confirmation by Scoopalicious and is subject to the following conditions:

• Scoopalicious will make reasonable efforts to accommodate the new date requested by the Customer. However, Scoopalicious is not obligated to provide service on the new date and reserves the right to accept or decline the rescheduling request at its sole discretion.
• The rescheduled date must fall within twelve (12) months of the original booking date.
• Prices for the rescheduled booking may be adjusted based on the rates in effect at the time of the rescheduling.
• The Customer is entitled to exercise this rescheduling option only once.

Liability

Scoopalicious shall not be held liable or responsible for any loss of life, personal injury, or damage to property suffered by the Customer or any associated individuals, including servants, officers, contractors, guests, members, patrons, invitees, unless such harm arises directly from an act or omission of Scoopalicious, its employees, agents, or subcontractors.

Marketing

Scoopalicious engages in active marketing of its services through various media channels, including print, websites, and social networks on the internet. Considering the widespread use of these networks, Scoopalicious reserves the right to utilize images captured at events where they provide gelato catering, unless individuals explicitly decline permission.

Recording for Reference

Please be aware that the entire event may be recorded for internal reference purposes only. This recording is intended to enhance our future events and improve our services.

Respect of Privacy

We value and respect the privacy of all participants. The recordings will be handled with the utmost care and confidentiality, and will not be shared with any unauthorized third parties.

Consent

By attending the event, you consent to the recording and agree to these terms. If you do not wish to be recorded, please inform the organizers, and we will do our best to accommodate your request.

Acceptance of Terms and Conditions

By opening the email and accessing the attached document, you acknowledge that it is your responsibility to carefully read and understand the attached terms and conditions. Your action of opening this email and accessing the attached document indicates your agreement to be bound by the terms and conditions outlined therein.

By accessing and/or using our website, you agree to abide by the Terms and Conditions set forth by Scoopalicious. These Terms and Conditions may be modified to address our business requirements, and we will make efforts to promptly update and publish any such changes.